Help & Contact

Help & Contact

Frequently searched topics

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Checked baggage, carry-on baggage, excess, special and sports baggage

Transport of animals

Permitted animal species and information on registration

Passengers with health restrictions

Services and information on registration


Online check-in and other check-in options

Upgrade options

Upgrades to Premium Economy, Business or First Class

Rebooking, cancellation and refunds

Service for your booking, including in the event of flight disruptions

Children & families

Services and information on registration

Invoices and receipts

Download or request receipt

Advance seat reservation and seat maps

Seat choice before check-in

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Please get in contact with us by phone or via the feedback form. We will take care of your request.


Contact Details03-9058049

Opening hours

Opening hours
Monday08:30 - 17:00
Tuesday08:30 - 17:00
Wednesday08:30 - 17:00
Thursday08:30 - 17:00
Sunday08:30 - 17:00

City Offices

Lufthansa City Office - Israel

Tel Aviv
37, Sheerit Israel St., Jaffa
P.O. Box 8082, Jaffa Zip code 6108002
Contact Details03-9058049
The office is closed for the public

Lufthansa Online Support

Contact Details180 937 2 937

Opening hours

Opening hours
Monday08:30 - 20:00
Tuesday08:30 - 20:00
Wednesday08:30 - 20:00
Thursday08:30 - 20:00
Friday08:30 - 20:00
Saturday08:30 - 20:00
Sunday08:30 - 20:00
Holiday08:30 - 20:00

To avoid any queries, please always provide your name, address and, if appropriate, your Miles & More number or feedback ID (only in the case of already existing feedback). Please do not send us credit card details by post or email.

The details you provide us with will be used exclusively for dealing with your concern. Your details will not be passed on to third parties, except in the event that Lufthansa is obliged to do so for contractual or legal reasons.

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